• Refund and Return Policy

Refund and Return Policy

Thank you for shopping with SDBT (Swords, Daggers, Blades, and Tactical). We want you to be fully satisfied with your purchase. Please read this policy carefully before making a return or cancellation request.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to SDBT UK.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by you to purchase Goods from Us.

  • Service refers to the Website.

  • The website is SDBT UK, accessible at https://sdbt.co.uk.

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours of placing it, without providing any reason.

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement before the 24-hour deadline has passed. You can contact us by:

Returns

Return Window

We accept returns within 14 days of receiving your order. Returns requested after this period will not be accepted.

Conditions for Returns

For the Goods to be eligible for a return, please make sure that all of the following conditions are met:

  • The Goods were purchased within the last 14 days.

  • The item is in its original condition.

  • The item is unopened and in its original packaging.

  • The item is not broken or faulty.

  • The item has not been used.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions in our sole discretion.

Return Window

You have 14 days from the date of delivery to request a return or exchange. The 14-day period starts the day your package is delivered, not the day you placed the order.

We recommend inspecting your order as soon as it arrives so you have plenty of time to contact us if needed. If you are approaching the deadline, reach out to us right away.

What Can Be Returned

Your item qualifies for a return if it meets all of the following conditions:

  • Purchased within the last 14 days

  • In its original condition — unused and unhandled

  • Unopened and in its original packaging with all materials included

  • Complete with all parts and accessories

  • Not broken or faulty due to misuse

What Cannot Be Returned

Some items are not eligible for return:

  • Used or handled items — If the item shows any signs of use, wear, or damage that occurred after delivery, we cannot accept a return.

  • Items missing original packaging — The original box and packaging materials are required to ensure the item is safe to resell.

  • Clearance or Final Sale items — Items marked as Final Sale are sold as-is and are not eligible for return.

  • Customised or personalised items — If an item has been engraved, modified, or personalised to your request, it cannot be returned unless it arrived damaged or incorrect.

Your Order Cancellation Rights

Before We Ship

If you cancel before your order has been dispatched:

  • Full refund with no fees

  • No shipping charges

  • Refund returned to your original payment method

After We Ship

Once your order has been dispatched, it cannot be cancelled. You will need to wait for the item to arrive and then follow the standard returns process. Standard return fees apply.

The sooner you contact us, the better. We dispatch most orders quickly, so reach out immediately if you want to cancel.

To request a cancellation, contact us by:

How to Return an Item

Step 1 — Contact Us First

Before sending anything back, you must contact us to receive a Return Authorisation Number. Do not send any item back without this, as it may not be processed.

Contact us at:

Tell us:

  • Your full name

  • Your order number

  • Which item are you returning

  • The reason for the return

Step 2 — Receive Return Instructions

We will respond within 2 business days with:

  • Your unique Return Authorisation Number

  • The return address

  • Any special packing instructions

Step 3 — Pack the Item Properly

  • Use the original box if possible

  • If not, use a sturdy box with plenty of padding

  • Include all accessories, certificates, and anything else that came with the item

  • Write your Return Authorisation Number clearly on the outside of the box

Step 4 — Ship It Back

  • Use a tracked and insured shipping method

  • Keep your tracking number safe

  • Ship to the address provided in your return instructions

You are responsible for the cost of return shipping, unless the item was damaged, defective, or incorrect — in which case we will cover it.

Step 5 — Refund Processing

Once we receive your return:

  • Days 1–3: We inspect the item and verify its condition

  • Days 4–10: We process your refund through our payment system

  • After that: Your bank processes the payment (this may take a further few business days)

For credit card payments, refunds may take 2 to 4 billing cycles to appear on your statement.

Refunds

  • Refunds cover the amount paid, excluding shipping costs

  • A restocking fee of 25% applies if you are returning an item simply because you changed your mind

  • Additional charges may apply if the item is not returned in its original packaging

  • If your cancellation or return is due to our error or a damaged item, a full refund will be issued with no fees

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or is the wrong product, we will make it right at no cost to you.

Inspect Your Package on Delivery

When your order arrives, inspect it properly:

  • Check if the box is crushed, torn, or damaged

  • Open it and check if the item is correct and undamaged

  • Do not throw away the box or packaging until you are fully satisfied

Report Within 3 Days

If something is wrong, contact us within 3 days of delivery:

Send us:

  • Your order number

  • Clear photos of the damage from multiple angles

  • Photos of the box and packaging materials

  • A description of what is wrong

How We Fix It

  • Replacement — We will send a brand new replacement item at no charge

  • Full Refund — If the item is out of stock or cannot be replaced, we will refund you in full

You will not pay for return shipping, replacement shipping, or any restocking fees in these cases.

Missing Parts

If you open your package and something is missing:

  • Contact us within 3 days of delivery

  • Tell us exactly what is missing

  • Send photos of what you received

We will ship missing parts to you free of charge. Common parts are usually dispatched within a few days. Specialist or unique parts may take longer — we will keep you updated.

Contact Us

If you have any questions about this Return and Refund Policy, please contact us: